Your Mission Control for AWS
The Eplexity Cloud Command Center (C3) AWS support team consists of subject matter experts with significant experience working on the AWS platform. They are the frontline for tier 1 and 2 customer support cases. Their knowledge and experience allow them to proactively triage and resolve the majority of our tickets. The C3 is also the epicenter of our managed services NOC. The support team is entirely US based and operates 24/7/365.
As CXOS patterns are deployed, the C3 takes over site reliability, handling pattern maintenance, change management, security hardening and patching, backups, and monitoring for alerts. They own and manage the runbook and escalation procedures. The C3 team also looks for cost optimization opportunities on deployed patterns and oversees monthly reporting and quarterly reviews.
Benefits
AWS Operations Experts
C3 support engineers are all AWS certified and required to take continuous AWS education programs to ensure their skills and knowledge are current with AWS best practices.
Site Reliability Skillset
As a DevOps organization, the C3 support engineers adopt agile and DevOps practices in the run and operate phase of deployed CXOS patterns. Integrating site reliability engineering streamlines the management of CXOS.
