Privacy Policy

Eplexity, LLC. (“Eplexity,” “we,” “our” or “us”) believes in your right to know how your information is collected and used when visiting our website. Please note that by visiting or using https://eplexity.com (our “website”) and the various related services, features, functions, software, applications, websites and networks associated with the Services (together with the website, collectively, the “Eplexity Services”), you are accepting the practices described in this privacy policy. All Personal Information processed by Eplexity, which includes its respective successors, subsidiaries, divisions and group entities, shall be limited to the purposes for collection set forth in this Privacy Notice.

Scope and Revisions

This Privacy Notice applies to Personal Information and other information collected by Eplexity or its service providers from or about (a) visitors to, or users of, our website; (b) service providers and business partners; (c) job applicants; and (d) other individuals with whom we interact.

This privacy policy is effective as of June 14, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our privacy policy at any time and recommend you check this page periodically. Your continued use of the website after we post modifications to the privacy policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified privacy policy. If we make material changes to this privacy policy, we will provide notice on this Website prior to the change becoming effective.

You acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing Personal Information to a company in the United States, and (c) that Eplexity must adhere to laws of the United States. You agree that Personal Information

collected on our website may be stored and processed in the United States or any other country in which Eplexity, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your Personal Information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country.

Information Collection and Use

When visiting our website, we may collect the following types information in order to provide you with use of and access to our website and to help us personalize and improve your experience.

Information we collect automatically: When you visit our website or email us we collect information and log data sent to us by your computer, mobile phone, or other access device—some of which may be deemed Personal Information. The information sent to us may include but is not limited to the following: information about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad information, and standard web log Information and other information. We may also collect anonymous information through our use of cookies and web beacons.

Information you provide to us: We may collect Personal Information, such as your name, address, phone, email and other information that you enter directly onto or in connection with our website. Generally, Personal Information are requested when visitors to our website request certain information about Eplexity products and services. If you fail to provide the requested Personal Information, you may not be able to access all or portions of the website.

Information we receive from other sources: We work closely with third parties (for example, business partners, service providers, sub-contractors, advertising networks, analytics providers, credit reference agencies, fraud protection services, channel partners, and resellers) and may receive information about you from them.

Social Media platforms or other forums: We may receive certain information that’s stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when you interact with us through these social media platforms. Our website may include social media features and widgets, such as the Facebook “Like” button or a “share this” button. These features may collect your IP address as well as details of the pages you are visiting on our website. Social media features and widgets are either hosted by a third party or hosted by our website. Each social media platform may have its own privacy notices that specifically govern its use of social media features. See below for more information.

For more information about LinkedIn’s privacy policy, click here.

For more information about Facebook’s privacy policy, click here.

For more information about Twitter’s privacy policy, click here.

Our website may also feature bulletin boards, blogs or forums. Any Personal Information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums and may be used to send you unsolicited messages.

Co-Branding: Some services may be co-branded and offered in conjunction with another company. If you use such services, both Eplexity and the other company may receive the Personal Information that’s collected via that co-branded service. The company whose privacy notice is displayed on a co-branded website will be responsible for Personal Information collected on that website.

Other methods: We may also collect Personal Information from or about you in other ways, such as through your contact with our customer support team, your results when you respond to a survey, and your interactions with Eplexity or other related and partner companies.

If you are a customer or end user of an Eplexity customer (for example, you are an end user of our customer’s product or service) and you have questions or complaints about how your Personal Information are processed, please contact our customer directly. You understand that your use of the website may be subject to terms and policies provided by our customer and that Eplexity is not a party to such agreements.

How We Use the Personal Information We Collect

Our primary purpose for collecting and processing Personal Information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your Personal Information to:

  • operate the website (the legal basis for processing is either performance of the agreement between us and you or our legitimate interest, more specifically our economic interest in offering you products and services)
  • provide support or to carry out the service(s) you have requested or authorized (the legal basis for processing is performance of the agreement between you and Eplexity)
  • troubleshoot your issue and provide you with more effective customer service (the legal basis for processing is performance of the agreement between you and Eplexity)
  • process payments for products or services you have purchased (the legal basis for processing is performance of the agreement between you and Eplexity)
  • distribute alerts concerning product upgrades, special offers, white papers, upcoming events and webinars, updated information about existing and new products and services from Eplexity or our partners and to measure the effectiveness of these communications (the legal basis for processing is either explicit consent, the performance of the agreement between you and Eplexity, or our legitimate interest, more specifically our economic interest in making you personalized offers)
  • provide or operate certain products or services that may engage in automated decision making or profiling (the legal basis for such processing is explicit consent; you may withdraw your consent at any time)
  • for such other purposes as required or permitted by law (the legal basis for processing is our compliance with our legal obligations).

How We Share Personal Information with Third Parties

We do not sell or rent personally identifiable information to anyone. We may use your personally identifiable information to communicate with you in the form of newsletters, marketing or promotional materials, updates, alerts, and other information that keeps you informed on Eplexity’s products, solutions, applications, and services.

Eplexity partners with and occasionally hires other companies to provide services on its behalf. Personal Information may be shared with these companies; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information. These third parties are contractually required to maintain the confidentiality of your Personal Information and are contractually prohibited from using that information for any other purpose.

We may also share your information as follows:

  • with your consent
  • when we believe in good faith that disclosure is necessary to protect our rights or property
  • to protect your safety or the safety of others
  • to investigate fraud or respond to a government, judicial or other legal request
  • with Eplexity group entities
  • to comply with the law
  • in connection with a corporate change, such as an acquisition or merger

How We Protect Personal Information

Eplexity is concerned with protecting your privacy and data. But it is important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We take reasonable precautions, following industry best practices and implementing generally accepted standards to make sure data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. However, we cannot ensure or warrant the absolute security of any information you transmit to Eplexity.

In the event that personal information is compromised as a result of a breach of security, Eplexity will promptly notify anyone whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.

How You Can Access or Change Your Personal Information

You may contact us at any time to inquire about the Personal Information we collect about you. You may contact us at privacy@eplexity.com. We will respond to your request within a reasonable timeframe.

We may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our customer or user agreement, or take other actions as required or permitted by law.

Minors

Eplexity Services are not intended for minors under 13 years of age. We do not knowingly collect personal data from children under 13. If you are under 13, do not use any of the Eplexity Services or provide any information about yourself to us. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at privacy@eplexity.com.

Cookie Policy

We may send one or more cookies, web beacons, and similar technologies that may include small text files containing a string of alphanumeric characters (collectively referred to as “cookies”) to your computer. The cookies are stored on your computer’s hard drive. A cookie does not collect personal information about you but does collect anonymous unique identifiers on behavior and usage when visiting our website.

A session cookie is temporary and disappears once you close your browser. A persistent cookie remains on your hard drive after you close your browser and may be used by subsequent visits to our website.  Personal data (“Personal Data”) refers to any information that relates to an identified or identifiable individual, and non-personal data (“Non-Personal Data”) refers to any information that does not identify you as a specific individual.

This cookie policy applies to all websites, services, messaging (email and online chat communication), and applications that are operated by or on behalf of Eplexity. Eplexity may use cookies to analyze trends, administer the website, track users’ movements around the website and digital properties, and to gather information about our user base as a whole.

By continuing to browse the Eplexity website, you are agreeing to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in the ways described in this Cookie Policy, you should set your browser to reject all, or certain, technologies. However, if you use your browser settings to block all such technologies, you may not be able to access all or parts of the Eplexity website. To fully ensure that no cookies or other technologies are used when you visit our website, you also have the option to refrain from using the website.

 Managing cookies in your browser

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.

If your browser is not listed here, consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable all cookies, you may not be able to take advantage of all the features of our website. Please note that if you have not cleared your cookies or cache, the contents of which may affect autofill functions on the Eplexity website, and you are responsible for any such actions. Additional information on Do Not Track (DNT) can be found here, and opting out of third-party cookies can be found here.

Google

Eplexity uses a number of Google services, including but not limited to Google Analytics, Google Ads, Google Tag Manager, Google Remarketing. Eplexity and Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our Website. This means that vendors including Google will display Eplexity promotional material on other websites you visit across the Internet. Google’s privacy policy can be found here, and their terms of service here.

Google Analytics – Our website uses Google Analytics. Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the website. The information generated by these cookies, such as time, place and frequency of your visits to our website, including your IP address, is transmitted to Google’s location in the US and stored there. Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our website is used. Google Analytics policy requirements can be found here.

Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage. Below are cookies used by Google Analytics and their duration:

_ga Used by Google Analytics to track user activity over different browsing sessions. 2 years
_gali Used by Google Analytics to record what item on the previous page the user interacted with to get to the current page immediately
_utma Used by Google Analytics to store information on number of visits, first visit, and most recent visit 2 years
_utmb Used by Google Analytics to record the timestamp of the moment the user enters the website 1 month
_utmc Used by Google Analytics to track when users leave the website 1 year
_utmz Used by Google Analytics to track where a visitor came from 1 year

 

Google Ads – Our website uses Google conversion tracking by Google on some pages. This means that Google Ads places a cookie on your computer (“conversion cookie”) if you have accessed our webpage via a Google ad. These cookies become invalid after 30 days. If you visit certain pages on our website and the cookie has not yet expired, we and Google can recognize that someone has clicked on an ad and been directed to our page as a result thereof. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked via the websites of Google Ads customers. The information collected with the help of the conversion cookie allows us to prepare conversion statistics to optimize our services. Google Ads customers know, for instance, the total number of customers who have clicked on their ad and been redirected to a page with a conversion tracking tag. But they do not receive any information by which users can be personally identified. If you do not want to participate in the tracking, you can prevent the placement of the necessary cookie – for instance through a browser setting that deactivates the automatic placement of cookies in general.

Google Remarketing – With this technology, users who have already visited our website and shown in interest in what we have to offer are shown targeted advertising on other websites of the Google Partner network. The ads are displayed through the use of cookies, by means of which the user’s behavior during his or her visit to the website is analyzed and then used for targeted product recommendations and interest-based advertising. If you do not wish to receive any interest-based advertising, you can deactivate Google’s use of cookies for these purposes here.

Google Tag Manager – GTM is a tag management system to manage JavaScript and HTML tags used for tracking and analytics on websites. Tags are small code elements that are used to measure traffic and visitor behavior, to understand the effect of online advertising and social channels, to set up remarketing and orientation towards target groups, and to test and optimize websites. GTM makes it easier for us to integrate and manage our tags.

HubSpot

HubSpot uses cookies to analyze trends, administer the Eplexity website, and to gather demographic information about our user base as a whole. HubSpot keeps track of the Eplexity website and pages you visit within HubSpot. This data is used to deliver customized content and promotions to users whose behavior indicates that they are interested in a particular subject area. Personal information will only be collected if you choose to submit your information through an online form. HubSpot’s Privacy Policy can be found here.

Hotjar

Hotjar analyses the online behavior of our website users, by combining both analysis tools and feedback tools. This is achieved through tracking code which provides a script to your computer or device. The script captures specific data related to your interaction with a particular webpage. Hotjar may collect and process this information which is automatically and passively collected as you navigate through and interact with the content on the Eplexity website, together with information on your device or computer (such as cookies). The sole purpose of passively collecting your information is to improve your experience on our website. Hotjar’s Privacy Policy can be found here.

Wistia

Our website uses Wistia to host videos. Wistia provides software for creating, managing, and sharing videos, and includes features such as an integrated CDN (content delivery network) for faster loading, and improved quality control depending on the device type and internet speed of the user. It also features the ability to add subtitles for better clarity of the video content. Whenever you interact with any videos on our website, Wistia automatically receives and records information on its server logs from your browser including your IP address, cookie information, and the page you requested. As stated in Wistia’s privacy policy, Wistia may also use usage information, in identifiable form, to provide video owners with information directly related to the videos that they make available through the website. Such information may include how many and which videos of a particular video owner were watched by a particular user, from where a particular video was watched by a particular user and how many times a particular video was watched by a particular user. Wistia’s privacy policy can be found here.

To ask questions or comment about this privacy policy and our privacy practices, you may contact us by email at privacy@eplexity.com, or by mail at Eplexity, 4700 S. Syracuse St., Suite 600, Denver, CO 80237 U.S.A.