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What Is CXOS

04 questions

Getting Started with CXOS

06 questions

CXOS Patterns

05 questions

CXOS Pricing

05 questions

CXOS Mission Control

11 questions

Managed Service Blocks

08 questions

Managed Service Blocks Pricing

08 questions

Managed Service Blocks Support

05 questions

What is CXOS

CXOS is a next generation platform built and supported by EPLEXITY’s AWS experts to remove the risk, complexity, and internal challenges associated with running your IT infrastructure in the AWS public cloud.

CXOS presents an opportunity to speed up and scale out the adoption of applications architectures built according to industry best practices and Well-Architected standards. Through the CXOS Pattern Library, you will find purpose-built solutions to help you leverage and adopt the scalability, reliability, and cost-effective services of the AWS public cloud.

No. We have removed the headache by creating a public library of ready to deploy application patterns that have been built according to Well Architected standards. This not only helps remove the burden associated with learning new technologies, but also decreases development time to help you begin leveraging the AWS cloud today.

Beyond the public pattern library, you can also tap into our expertise directly for the creation of a private pattern library to address solutions specific to your business goals. In doing so, you can scale up our team of AWS experts to build unique application patterns supported and backed by Mission Control.

Every CXOS pattern is backed by Mission Control – our next generation response to managed services. With Mission Control, you receive industry-leading SLAs backed by the expertise of AWS architects, engineers, and technicians working around the clock to ensure that your applications are proactively managed and supported.

Getting Started with CXOS

If you’re interested in creating a CXOS account – simply shoot us an email to sales@eplexity.com. As soon as we receive your email, one of our Account Managers will reach out to begin the account creation process.

EPLEXITY and You. Through CXOS, we are able to put you into the driver’s seat when it comes to your AWS environment. Providing you access to our pattern library, cost controls, team management and more, you will be able to orchestrate your environment to meet the needs of your business…but you’re not alone.

Once we have created your CXOS account, we will assign you to a Service Delivery team – a Solutions Architect, Service Delivery Manager, and your Account Manager. This team will become intimately familiar your business and provide guidance and support along the way as it relates to cost optimization, pattern management, and Managed Service Block utilization.

Yes. As soon as your account has been created, we will assign a dedicated Service Delivery Manager to your account who will reach out to perform initial onboarding efforts to ensure that we get off on the right foot.

No – we do it for you. As part of the CXOS account creation process, we will be creating and setting up your AWS account according to best practices.

No. During our onboarding process, we will assign a Service Delivery Team – including a Solutions Architect and a Service Delivery Manager – to help uncover and realize the best solutions for you.

Absolutely – and this is just one of the reasons why we created CXOS. In CXOS, we introduce the concept of Teams. Teams provide you with complete account governance and cost controls across the organization allowing you to set up multiple CXOS accounts specific to departments, child companies, etc.

CXOS Patterns

An application pattern is the production-ready, workload specific architecture designed according to Well-Architected standards and equipped with complete 24/7 coverage from EPLEXITY Mission Control. Think of it like the car that’s already built and ready to be driven off the lot and includes the 100,000 mile bumper to bumper warranty.

Method patterns are non-deployable patterns required for application patterns. Multiple method patterns are required for an application pattern and a method pattern may be applied to a variety of different application patterns.

Every pattern has been built, operated, and verified according to Well-Architected standards for Cost Optimization, Reliability, Security, Performance Efficiency, and Operational Excellence. For all application patterns, we have built in the centralized services critical to our Mission Control best practices and Well-Architected standards.

Absolutely. We have made this option available through our Private Pattern Library subscription.

There are two recommended ways to integrate an existing architecture for you to receive the benefits of our CXOS patterns backed by Mission Control.

In our first scenario, we consider a relatively simple architecture. In this case, we would simply leverage one of our already existing patterns. This process is quick, easy, and designed for a pain-free deployment to prod.

The second scenario, we consider a more custom or complex architecture. For such cases, we may be able to leverage one of our existing patterns with a few modifications to support your existing architecture; or, we would custom build the pattern to match your architecture. In either case, we would perform a discovery session and then recommend an appropriate Managed Service Block to meet your needs.

Every pattern in the CXOS Pattern Library is built to DevOps best practices, including CI/CD pipelines. Whether you currently leverage a development pipeline, or do not currently have a formal pipeline, CXOS was designed to support your development process.

Yes! We provide the documentation in the Pattern Library for each application and process pattern. Not to mention this is a critical function of our Mission Control, so you’ll often see updates to documentation.

CXOS Pricing

CXOS is always billed at the beginning of each month. You can request an invoice or we can set up on direct payment options.

Pricing for CXOS is based on two primary factors – AWS monthly costs and contract length. Check out our CXOS Price Schedule for more detail on how we calculate your CXOS costs.

No. In general, CXOS is billed monthly and subject to our Terms and Conditions. However, we do have contract options for Enterprise customers and those looking for additional savings options.

It’s as simple as clicking a button. We can also help walk you through the process…albeit with tears of sadness. Be aware that if you are on a longer-term contract with us, there may be additional steps required.

Yes. We offer discounts for longer term contracts. See our CXOS Price Schedule for more detail.

CXOS Mission Control

Once an application pattern is deployed through CXOS, Mission Control provides near real-time metric data and supports operations for each deployed pattern. You’ll be able see site-reliability telemetry, security information, and simplified AWS budgets to project and optimize costs per deployed application pattern. This is accomplished through our Centralized Services backed by the Cloud Command Center (C3)

The Cloud Command Center (C3) is our 24/7/365 cloud managed services support from 100% AWS certified cloud technicians and engineers based in the US. Site reliability engineering ensures your deployed application patterns recover quickly from any service disruption. The team monitors utilization and automatically scales your systems up or down depending on need. They take care of security patching and OS upgrades, and you can count on Site Reliability Engineers to monitor and respond to security incidents.

Centralized Services are the production-ready management tools and technologies common to each application pattern leveraged by our Cloud Command Center (C3) to ensure your environment remains in compliance with our best practices and Well-Architected standards according to our SLAs.

Yes, but not without an Enterprise contract and modifications to our SLA.

Yes, but not without an Enterprise contract and modifications to our SLA.

Great question! Here’s the link to our Standard SLA.

Yes. Our US-based Cloud Command Center (C3) follows ITIL standards for incident, problem, and change management.

Our escalation procedures are baked into our Standard SLA. See our Standard SLA (link).

Yes. You can see all related service level exclusions in our Standard SLA. See our Standard SLA.

Yes. You can see all related limitations in our Standard SLA. See our Standard SLA.

Yes. You can see all related Client Responsibilities in our Standard SLA. See our Standard SLA.

Managed Service Blocks

Once an application pattern is deployed through CXOS, Mission Control provides near real-time metric data and supports operations for each deployed pattern. You’ll be able see site-reliability telemetry, security information, and simplified AWS budgets to project and optimize costs per deployed application pattern. This is accomplished through our Centralized Services backed by the Cloud Command Center (C3)

Managed Service Blocks are backed by our Managed Service Block Service Level Objectives (SLOs) under management of your dedicated Service Delivery Team to ensure that we identify, scope, prioritize, and deliver on daily-to-weekly task requirements to meet your project or initiative goals. See our Managed Service Block SLOs (link).

We offer Managed Service Blocks for DevOps, Data and Analytics, and Desktop Services. Each of our Managed Service Blocks can be contracted in in monthly increments of 20, 40, 80, and 120 hours.

Let us help. We can put together a scoping call to better assess and understand your goals. This will help us recommend which option may be best suited for you and your budget.

We have a few options. Our Managed Service Blocks start at 3month commitments and can go as high as 36-months. 

We have four options depending on the scale of your projects/initiatives or just general need. These options are 20-, 40-, 80-, and 120 hours.

We show an exact usage and projection against your contracted service block hours in CXOS, in addition to a monthly report detailing the task level breakdown for the usage.

We will bank a percentage of your unused hours and then apply them to your contract renewal.

Managed Service Blocks Pricing

Managed Service Blocks are always billed at the beginning of each month for the current month. You can request an invoice or we can set you up on direct payment options.

Pricing is determined by the number of monthly hours requested and the term length of the Managed Service Block.

Yes. Managed Service Blocks do require a contract subject to the Managed Service Blocks Terms and Conditions.

We can set you up on auto-renew. If you’re not set up for auto-renew, your Account Manager will connect with you to determine renewal options.

In CXOS, you can request additional Managed Service Blocks and your Account Manager will reach out with the best options. Additionally, your dedicated Service Delivery Manager will keep a close eye on Managed Service Block usage to help keep you in tune with current and forecasted block consumption.

In CXOS, you can request additional Managed Service Blocks and your Account Manager will reach out with the best options.

Your Managed Service Block subscription will expire at the end of your term. If you have opted into auto-renew, you will need to turn this off prior to the end of your service term.

Yes. We offer discounting based on the term length of the contract.

Managed Service Blocks Support

Your Service Delivery Manager will work with you on a weekly basis to identify and prioritize tasks while also providing a weekly report detailing current consumption of your Managed Service Block.

All Managed Service Block tickets follow our Managed Service Block SLOs. For more information please refer to Managed Service Block SLO.

There are two ways. The first way is through direct communication with your Service Delivery Manager, who will then file and triage the task for you. The second way is through direct communication via email to devops@eplexity.com.

Yes. Your Service Delivery Manager serves as your single point of contact for the management of your Managed Service Block contract and will be in contact with you on a weekly basis at minimum.

Yes. We follow our standard Managed Service Block SLOs for all Managed Block Contracts. See our Managed Service Block SLO for more detail (link).